Common Tech Support Scams and How to Spot Them
Tech support scams are one of the most common online threats, targeting unsuspecting users with fake warnings, fraudulent phone calls, and misleading pop-ups. Scammers pretend to be from legitimate companies, tricking people into paying for unnecessary services, giving up sensitive information, or installing malware on their devices.
At Computer Wall, we want to ensure you stay safe from these scams. Below, we’ll cover the most common tech support scams and how to recognize and avoid them.
1. Fake Pop-Up Warnings
How it works: You’re browsing the internet when suddenly, a pop-up appears claiming your computer is infected with a virus. It urges you to call a toll-free number or download software immediately to “fix” the issue.
Red Flags:
The warning appears out of nowhere and looks urgent.
It often uses phrases like “Your computer is at risk!” or “Call immediately!”
The pop-up prevents you from closing your browser.
How to stay safe:
Never call the number or click on the links. Legitimate companies do not send virus alerts through pop-ups.
Close the window using Task Manager (Ctrl + Shift + Esc on Windows, Command + Option + Escape on Mac).
Run a real antivirus scan to check for malware.
2. Phone Calls from “Tech Support”
How it works: You receive a call from someone claiming to be from Microsoft, Apple, or another major tech company. They say they’ve detected an issue on your computer and need remote access to fix it.
Red Flags:
The caller pressures you to take immediate action.
They ask for remote access to your computer.
They request payment via gift cards, wire transfers, or cryptocurrency.
How to stay safe:
Hang up immediately. Microsoft, Apple, and other major companies will never call you unexpectedly about a computer issue.
Never give remote access to anyone you don’t trust.
If in doubt, contact a local, trusted tech repair shop (like Computer Wall) for verification.
3. Fake Emails & Phishing Scams
How it works: You receive an email that appears to be from a trusted company (Microsoft, PayPal, or your bank) saying your account has been compromised. It asks you to click a link and enter your personal information.
Red Flags:
The email contains urgent or alarming language.
The sender’s email address is slightly off (e.g., support@micros0ft.com instead of support@microsoft.com).
The link directs you to a fake login page that looks real.
How to stay safe:
Never click on suspicious links in emails.
Verify the sender’s email address carefully.
Log in to your account by going directly to the official website, not through the email link.
Enable two-factor authentication for added security.
4. Remote Access Scams
How it works: Scammers convince you to install a remote access tool (like AnyDesk or TeamViewer), giving them full control over your computer. They then lock you out or steal personal files.
Red Flags:
You’re told to install software to fix a problem you weren’t aware of.
The scammer moves files around or asks for payment after “fixing” something.
They claim you need to buy a security package or software subscription.
How to stay safe:
Only allow remote access to a trusted professional.
Never install software at the request of an unknown caller or pop-up.
If you have granted access, disconnect immediately and run a virus scan.
5. Refund & Overpayment Scams
How it works: Scammers pretend to be from a company offering a refund for a service you never purchased. They “accidentally” send you too much money and ask you to return the excess amount.
Red Flags:
You’re offered a refund for something you don’t remember buying.
They “accidentally” refund too much money and demand you send it back.
They ask for payment through wire transfer, gift cards, or Bitcoin.
How to stay safe:
Legitimate companies do not offer surprise refunds.
Never send money to someone claiming they overpaid you.
Check your bank statements directly—do not trust screenshots they send.
What to Do If You Encounter a Tech Support Scam
Do not engage. Hang up the call, close the pop-up, and delete the email.
If you were scammed, act fast. Contact your bank to stop payments, change your passwords, and run a malware scan.
Report scams to the Canadian Anti-Fraud Centre (https://www.antifraudcentre-centreantifraude.ca/).
Get professional help. If you’re worried your computer has been compromised, bring it to Computer Wall for a full security check and cleanup.
Stay Safe with Computer Wall
At Computer Wall, we help our customers stay informed and protected against online threats. If you ever suspect a scam or need help securing your computer, walk in today—no appointment needed!
📍 Visit us in Stony Plain for fast, reliable service.
